Active Shooter Dispatcher Certification Program™
Professional Development Series™ Self-Paced • Interactive • Scenario-Based Designed specifically for 911 professionals who want to strengthen their ability to manage active shooter incidents from the first 911 call through recovery operations. Then immediately below that: Inside this Professional Development Program ✔ 12+ Hours of Self-Paced Training ✔ Real Incident Case Studies ✔ Interactive Dispatch Simulators™ ✔ Tactical Decision Exercises™ ✔ Printable Agency Preparedness Assessment ✔ Dispatcher Performance Dashboard™ ✔ Final Shift Challenge™ ✔ 50-Question Certification Examination ✔ Professional Certificate Upon Successful Completion
When Every Second Matters, Preparation Makes the Difference.
An active shooter incident is one of the most challenging calls an emergency communications professional will ever handle. The decisions made during the first few minutes can influence responder safety, resource coordination, and the overall effectiveness of the incident response.
The Active Shooter Dispatcher Certification Program™ was developed specifically for 911 Dispatchers, Public Safety Telecommunicators, and Emergency Communications Professionals who want to build confidence, improve critical decision-making, and strengthen their response to high-risk incidents.
Through interactive learning, realistic scenarios, and practical exercises, you'll gain the knowledge and tools needed to perform with confidence when every second counts.
This Certification Program is for You If...
✔ You want to confidently manage active shooter calls from the first ring to incident stabilization.
✔ You want to improve your information gathering, prioritization, and radio communications during critical incidents.
✔ You want to better support responding law enforcement, fire, EMS, and allied agencies.
✔ You want practical tools, checklists, and best practices you can apply immediately in your communications center.
✔ You want to strengthen your agency's preparedness before a critical incident occurs.
✔ You are committed to professional growth and continuing education in emergency communications.
What You'll Receive
✅ 8 Hours of Professional Development
✅ Self-Paced Online Training
✅ Interactive Learning Activities
✅ Realistic Dispatcher Scenarios
✅ Agency Preparedness Self-Assessment
✅ Downloadable Resources & Job Aids
✅ 40-Question Certification Examination
✅ Printable Certificate of Completion
✅ Lifetime Access
Our Philosophy
Dispatchers don't rise to the occasion—they rely on the level of training they've achieved.Preparation builds confidence.
Confidence improves decision-making.
Better decisions support safer, more effective incident response.
Invest in your professional development today and be prepared for the calls that matter most.
Why Choose Impact Dispatch?
At Impact Dispatch, we believe every emergency communications professional deserves access to affordable, high-quality training—regardless of agency size or budget.
Our certification programs are created by public safety professionals and designed specifically for dispatchers, combining real-world experience with interactive learning to help you build skills that make an impact when it matters most.
Your Instructor
Jennifer Hendrick
Founder, Impact Dispatch
Jennifer Hendrick is the Founder of Impact Dispatch and a public safety professional with more than 30 years of experience in training, professional development, and operations across the public and private sectors. Her background spans Police, Fire, EMS, emergency communications, and Traffic Incident Management, giving her a broad perspective on the critical role communications professionals play in public safety and coordinated incident response.
Throughout her career, Jennifer has been passionate about strengthening the knowledge, confidence, and leadership capabilities of dispatchers and other public safety communications professionals. She founded Impact Dispatch with a simple belief: dispatchers deserve relevant, practical, high-quality professional development that recognizes the complexity and importance of the work they perform every day.
Jennifer's approach to training combines real-world operational experience with practical application. Her work in Traffic Incident Management has further strengthened her understanding of multi-agency coordination, incident communications, responder safety, transportation operations, and the importance of effective decision-making during rapidly evolving incidents.
Jennifer is also married to a seasoned paramedic, which provides plenty of opportunities for conversations about field operations and the connection between dispatch and responders. She values those perspectives and continually looks for ways to bridge the gap between communications centers and the professionals they support in the field.
At the heart of Jennifer's work is a commitment to helping others grow. Whether developing a new dispatcher, strengthening an experienced professional's skills, or preparing the next generation of public safety leaders, she believes professional development should leave people more knowledgeable, more confident, and better prepared to make an impact.
Keep Learning. Keep Growing. Keep Making an Impact. #BeTheChange
"Good course! gave me some information I have not thought about before."
- Sue D.
"Great training. the necessary questions to ask are helpful, and learned initial responders are there to stop the shooter not aid the injured."
- Sylvia A.