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Impact Dispatch Leadership Development Program™

Lead with confidence. Inspire with purpose. The Impact Dispatch Leadership Development Program™ equips current and aspiring public safety communications leaders with the practical skills, real-world experience, and proven leadership strategies needed to build stronger teams, make better decisions, and create lasting impact—one lesson at a time.

Bundle

Incident Command for Dispatchers

Build confidence supporting incidents from the first call through the final handoff. This self-paced course explains NIMS and ICS through practical dispatch examples, covering command roles, resource tracking, clear communication, expanding incidents, and demobilization. Includes knowledge checks, a highway incident simulation, final assessment, and dispatcher desk reference. Independent professional development; does not replace FEMA courses or award FEMA credit.

Course•By Jennifer Hendrick